We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our return policy below to determine if any special conditions apply.


If you are returning a product listed below, please check to make sure your return meets the conditions described.


1.       We only accept return if there are obvious quality problems which exclude size and color problems, and wrong shipping times.

2.       For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service@whiteazalea.com and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.

3.       Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair. And you also need to pay 30% total amount of order as restock fee (for example, if you order item value is GBP 150, the refund is GBP 105), and the shipping cost you paid before will not be refunded.


Items that cannot be returned:


1.       Your requests must be received within 24hours after we receive your order by email, otherwise we will not accept.

2.       Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions.

3.       For customer made size dresses, we can not offer any return, please find a professional tailor to measure you and keep fit. But we can revise it for you if you can pay for shipping back fee.

4.       We can not offer refund for sake of late remittance for your order. If you decide to order, please choose correct payment method according to your event date.

5.       We make dresses strictly according to the confirmation email you confirmed. The style, fabrics are the same as the website stated. All the requests for returns because of the reasons such as not like the pictures we offer, dissatisfy about the quality and not like the fabric, etc. are not accepted.

6.       We do not accept the request for return if your received product does not meet your requirement on the hang of  the style from the original product design. Any changed items from original design can not be returned and exchanged under any circumstances.