Customer Service and Ordering


Size and Alteration

Fabrics and Colors

Customer Service and Ordering

  • Is there any telephone number I can call ?

Yes, our phone number is 0086-512-65588009 and 0086-512-65588005, we are available 9:00-18:00 Peking time.

  • What countries do you deliver to ?

We can ship dresses all over the world with mainly 4 delivery term: UPS, DHL,TNT and EMS. They are offering door to door service. Please click here for more details.

  • How do I contact you ?

You can call us during our working time or click the online chart service if you have any questions. If we are off duty, you can send emails to our service email box and our kind customer service would reply you timely.

  • When should I order ?

Normally, it will take us around 15 working days to tailor your dress. Shipping time will differ according to the shipping method you choose.

We suggest you to place your order 2 months prior to the wedding date, By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary

If you need the dress urgently, please contact our customer service firstly, we will judge wether we could meet your time according to the complexity of the dress.

  • If I do not want the dress, can I cancel the order ?

If you contact us within 36 hours after receiving your payment, 70% of the cost will be refunded into your account within 3 business days (e.g. your total order amount is £200, we will refund you £140)

If you contact us within 48 hours after we receive your payment, 50% of the cost will be refunded into your account within 3 business days (for example, your total order amount is £200, we will refund you £100)

If you contact us within 72 hours after we receive your payment, 30% of the cost will be refunded into your account within 3 business days (e.g. your total order amount is £200, we will refund you £60)


All orders CANNOT be cancelled 24 hours after your confirmation, as we have already arranged the production after receiving your confirmation. Therefore please check detailed info carefully like dress item, color, size and other special requirements before you proceed to confirm.

  • Can I place my order over the phone?

Yes, you can place your order over the phone, but we suggest you to place the order on-line because you will have an unique order number by ordering on-line, it is more convenient for you to check your order state.



  • Why the price of the dress is so low ?

We are an experienced wedding dress manufacturer. All the wedding dresses are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices for your wedding dresses.

  • Are they used dresses ?

No, they aren't. We promise all dresses we sent out are totally BRAND NEW ones. Our quality control would exam each item three times before dispatching it to you.

  • Is the dress same as the image at your site ?

We make the dresses totally according to pictures on the website, the finished dress will be 95% like the dress displayed on-line as we just copy the original design.

Please note that one dress will looks different under different colors, lighting and occasions, even the same dress will show different effection when different people wear it on because of different sizes and shapes of people.

  • Do you have more pictures for this dress?

We would provide everything we have to our customers, so the pictures displayed on the website are all what we have.

  • Do you stock any of your dresses for faster delivery?

Yes, we have stock dresses for some popular styles. Please contact our customer service first for availability.

We need time to tailoring all the dresses out of stock no matter you choose standard size or you give us your own measurements.


Size and Alteration

  • How do I know which size I am?

Please click the link below to check which size is suitable for you. We suggest you to choose your size when you place the order, in this situation we need your own measurments, the dress will be made only for you and fit you perfectly. What’s more, custome made is FOR FREE!

Please click for the link below for measuring guide.

  • Can a gown be made in a plus size?

Yes, all the dresses displayed could be made according to your own measurments. Never mind about your measurements, we could make the unique dress for you!

We also offer you a large Collection of Plus Size Wedding Dresses. Any questions about the style, please contact our customer service.

  • Do you offer Maternity sizes?

Yes, we do. We are offering a wide range of dresses according to different demands of customers. We suggest you to choose empire dresses because they are easy at belly, there isn’t any pressure for lovely baby.

  • What if the dress I ordered is the wrong size?

After you placed the oder, our customer service will check your measurements carefully before starting the production. If they are unnormal, they will offer you professional measuring guide for your reference.

We are willing to modify the sizes of the dress any time if any of the size is unsuitable after you received the dress. You need to pay for the shipping fee but the alteration is FOR FREE.

  • Can extra length be added to all of your gowns?

Yes, the length of the gowns could be custome made. Any changed dresses from original design can not be returned and exchanged.

  • If I want to make some alterations to the images of the dress at your site, is that available ?

Please contact our customer service first and tell them what do you want. They will give you professional suggestion, we are always trying our best to satisfy you. Any changed dresses from original design can not be returned and exchanged.


Fabrics and Colors

  • Will my dresses be the exact color that is shown on the website?

There might be slight difference between the actual dress’s color and what you see in the photos depending on your computer monitor’s display setting.

  • Dresses come in any other colors than what is pictured?

Yes, all dresses displayed are available in additional colors. You could view the color options we are offering. If you could not find the liking color on the color chart, please send the picture of the color you want to our customer service, we will check wether it is available.

  • Do you have fabric / color swatches available?

Yes, we offer fabric/color swatches. Please contact our customer service for detailed information.

  • Can I buy extra fabric?

Yes, you can. Please contact our customer service for more information.