Shipping and Tracking
International Shipping Information:
In order to help our customers to get your order quickly and safely, here are some points for your selection.
EMS: If your order is not rush, you can choose this which will help you get fewer even free taxes. It will only take about 7 business days if ship to USA, Japan, Australia and so on. But usually it is very hard to track on line.
TNT: It is Netherlands local express company, usually if your country is in UK, German, you need to pay taxes.
DHL: For European countries, it is the fattest way, and you can track it on line at any time.
UPS/Fedex:If ship to USA, Canada, this is the best and fattest shipping method for your choice. Generally speaking, TNT is better on developing countries and it is very fast, but you may need to pay for taxes ; DHL is better for European countries; UPS is better for America countries ; Fedex is better for Southeast Asia countries; EMS is the slowest shipping method but you may get free taxes on European countries such as United Kingdom, German and so on.
And sometimes, we will choose the best shipping method for you according to your event date for you to get fewer taxes. And we will also do something to help you to get fewer taxes or even free taxes, for example, we will put " Sample" , and lower amount (maybe USD 30, USD 50, USD 80) on shipping bill. If you do not want these words appeared on shipping bill, please inform us when ordering.
1.The information needed for shipping includes your full name, address, and phone number. Please be aware that we can only ship your wedding dress by ZIP CODE address. While PO Boxes or similar addresses are not available for shipping.
2.We will ship your wedding gown within 5 working days after finishing packing. And the tracking numbers will be provided for you to track on the specific website by yourself.
3.If problems occur duing the shipping of your wedding dress, we will contact you by email to explain the details.
4. We are not responsible for customs taxes, thus if your local customs or courier ask for taxes, you should pay by yourself.